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Streaming FAQs and Common Problems

Minimum system requirements needed to listen online:

- 90 MHz or faster Intel Pentium processor (or equivalent CPU)
- Windows 98/ME/2000/XP/Vista or Mac OS 9 or X
- 32 MB RAM
- 30 MB free space on your hard disk 16-bit sound card and speakers
- 65,000-color or better video display card
- 28.8Kbps or faster Internet connection and web browser (IE, Firefox, etc)

I cannot see the player artwork and do not hear any music:
Your browser cannot open the embedded Media Player either because it is not supported by the browser or because your browser's security settings disallow embedded controls - If you are using IE, Netscape or a Mozilla browser, check your browser's security settings and make certain embedded or ActiveX controls are allowed.

Failed connection:
Your connection to the internet is not stable or faulty or the network delivery source is too busy or down (this very rarely happens!) Check your connection - wait a little, then please try again.

Having trouble listening while at work:
Your company's firewall or proxy server is most likely blocking it. Some companies are quite restrictive about what they allow in and out through their corporate network firewall and block outbound connections on high port numbers (>1024). This can create problems for our MP3 streams as they require outbound ports 9000 and 9010 to be open.

Stream seems choppy or keeps dropping:
Congestion in the internet... or congestion on your line? 99% of these types of problems are due to the connection speed of your computer. Try to reconnect with a faster internet connection; if using an analogue modem, use less bandwidth by shutting down existing browsing or downloading sessions. Dialup access to the internet, even on a 56K modem, is only as fast as the phone line you are using. Sometimes the connection speed is affected by other factors, which basically means that your computer can't keep up with the speed at which the audio is being sent.

If you are experiencing this problem only once in a while, this might help:
Find the Windows Media Player on your computer. Usually it is located on the Start menu under "Programs". Open the player, and go to "View" and select "Options." Click the tab that says "Advanced," highlight "Streaming Media (Windows Media)" and click "Change." At the top, you can tell Windows Media to buffer more audio before it begins to play. You can tell it to buffer 30 seconds or so to help. Try to increase the number to suit your needs. Keep in mind that if this is a permanent problem with your connection, choppy audio may be inevitable. Unfortunately, the reality is, that anything less than 30Kbps can sometimes experience variations of this problem.

For those using a dial-up connection:
Unfortunately, due to the nature and slow connection speed of dial-up, the music may not work...or it may be choppy.

Repeated failed connections:
The streams may be having difficulty reaching your player due to an unsupported or blocked stream protocol. If you are running on a network that uses a firewall, check that streaming on port 8000 is not blocked; you may need to consult your IT department support staff concerning this...

Dropped stream connection:
If the audio reception buffers for a while and then stops after a period of stream playback, an automatic re-connection attempt will be made to the closest available streaming peer - this may time out if no peer is found within a reasonable period of time. If this happens, press the play button on the Fine Music Radio Player or refresh the Fine Music Radio Player window by pushing F5 on your keyboard - this will force a re-connection to the peer-to-peer network and connect you to the stream again.

The "Now Playing" feature seems to match up with my radio, but sometimes seems off if I'm listenting to the stream:
Due to the process that the signal has to go through to be converted from on-air to streaming via the internet, there is a slight delay. The "Now Playing" feature applies to what is playing currently over the airwaves and since streaming is delayed, it will always be a little ahead of the stream.

I'm hearing filler or bed music sometimes hear between songs:
The bed or filler music along with special streaming commercials replace the on-air station breaks - whenever our station cuts to a commercial. Unfortunately, due to legal reasons, we cannot supply a "constant feed" or simulcast the on-air commercials into the stream, which is why we had to come up with an alternative in order to stream our station. The stream automatically inserts special streaming advertisements to fill up the time in between songs, however the time between songs sometimes varies, so we have to supplement our streaming advertisements with the additional bed music to fill the airtime. Our production staff tries to swap out the music often so that you're not hearing the same filler music week after week.

I understand all of the basics, but I'm still having problems listening:
Do you have a Windows Media Player, properly installed? If you're not sure, visit Microsoft's Web Site, download the player, then follow the installation instructions provided. If you need help with installation of Microsoft Windows Media Player, visit Microsoft's Windows Media Player Support Center.

If you already have Media Player installed, is it at least Windows Media Player 9? Windows users can identify the version of the player they are currently using by "right clicking" their mouse when it is over the player and looking at the properties box.

If you are using Microsoft Internet Explorer, do you have the security setting at "Medium" or lower? Our audio streams do not work on systems set to high security. If you need to change your security settings, restart your computer completely before trying again. If you memory or cache file folders are full you may experience audio streaming errors, try emptying your Temporary Internet files, and any addition files, such as the contents of the recycling bin.

I cannot find an answer or solution listed above that has helped me....what now?
Contact Internet Support on the Contact page of ToastedRav.com. Please provide a detailed description of your problem and any error codes that are displayed. In addition, to assist with the resolution of your problem, please provide us with the following additional details (if known):

OS - Win 98, 2000, XP (SP1/2), MAC, Linux
Browser - IE, Firefox, Netscape, Safari
Media Player version - 6/7/8/9/10
Internet connection - modem, ISDN, ADSL, corporate access
IP Address (if known)